News
PURC commends ECG for prompt response and dedicated service
Central Region – 6th September 2026
The Electricity Company of Ghana (ECG), Central Region, used the 5th Anniversary Central EXPO 2026 as an opportunity to connect with customers, answer their questions and help them make better use of ECG’s services.
Held from August 31 to September 6, 2026, at the Adisadel College Park in Cape Coast, the exhibition brought together a diverse cross-section of customers and members of the public. The event was organised by the Ghana Tourism Authority under the theme, “Celebrating 5 Years of Advancing Trade, Promoting Tourism and Unlocking Opportunities.”
For Md. Tamara Asomani-Wiafe, General Manager Central Region, the exhibition was more than just an opportunity to showcase the Company’s services. It provided a chance to interact directly with customers and understand some of the concerns they face in accessing electricity services.
Visitors to the ECG stand received information and guidance on a range of issues, including meter acquisition, energy conservation, new service connections, billing concerns and the ECG Power App.
Particular attention was given to helping customers embrace ECG’s digital services. New customers were taken through the process of downloading, registering and navigating the ECG mobile app, with the team providing assistance at every step.
Customers were also encouraged to settle outstanding electricity bills. As an added incentive, branded souvenirs were presented to customers who successfully completed the app onboarding process.
The participation marked the first time ECG Central Region had taken part in the Central EXPO, giving the Region an opportunity to engage customers in a more informal and interactive setting.
The Ghana Tourism Authority commended the ECG Communication Team for its professional approach, as well as its efforts to educate and engage customers throughout the exhibition. The Authority encouraged the Region to continue participating in future editions of the EXPO.
The experience reinforced the value of meeting customers where they are, listening to their concerns and helping them find simple and convenient ways to access ECG’s services.
