News
Electricity Company of Ghana (ECG) to embark on Nationwide “ALL MUST PAY” Revenue Mobilisation Campaign
Management and the Union of the Electricity Company of Ghana (ECG) have announced a nationwide revenue mobilisation campaign dubbed “Operation ALL MUST PAY,” aimed at clearing outstanding customer arrears. The campaign will run from Monday, July 14, to Friday, July 25, 2025. Dr. Charles Nii Ayiku Ayiku, ECG’s General Manager of External Communications, shared details of the campaign.
“This campaign is focused on all customers, including residential, commercial, industrial, and government sectors,” said Dr. Ayiku. “Special teams will be deployed to ensure compliance, and we will closely monitor for any illegal connections or attempts to reconnect power.
ECG has identified unpaid bills as a major challenge to its financial sustainability, and the company is determined to enforce payments. Dr. Ayiku stressed the importance of timely payments to avoid disconnections and additional reconnection fees. He also advised customers to use the official ECG Mobile App for secure payments and warned against scammers who promote fake payment methods.
“The ALL MUST PAY campaign is crucial for strengthening the financial health of ECG and improving service delivery, ensuring a stable and reliable power supply across the country,” Dr. Ayiku added.
Customers are advised to make payments only through approved methods, such as the ECG Mobile App, which can be downloaded from the Google Play Store, or by reaching out to the company’s call centre for further assistance.
During this period, ECG will also be inspecting meter integrity and engaging with customers to resolve any operational issues.
The company urges all customers with outstanding balances to take immediate action to avoid service disruptions. For more information, customers can visit ECG’s website or follow their social media handles for regular updates.
Central Region – 6th September 2026
The Electricity Company of Ghana (ECG), Central Region, used the 5th Anniversary Central EXPO 2026 as an opportunity to connect with customers, answer their questions and help them make better use of ECG’s services.
Held from August 31 to September 6, 2026, at the Adisadel College Park in Cape Coast, the exhibition brought together a diverse cross-section of customers and members of the public. The event was organised by the Ghana Tourism Authority under the theme, “Celebrating 5 Years of Advancing Trade, Promoting Tourism and Unlocking Opportunities.”
For Md. Tamara Asomani-Wiafe, General Manager Central Region, the exhibition was more than just an opportunity to showcase the Company’s services. It provided a chance to interact directly with customers and understand some of the concerns they face in accessing electricity services.
Visitors to the ECG stand received information and guidance on a range of issues, including meter acquisition, energy conservation, new service connections, billing concerns and the ECG Power App.
Particular attention was given to helping customers embrace ECG’s digital services. New customers were taken through the process of downloading, registering and navigating the ECG mobile app, with the team providing assistance at every step.
Customers were also encouraged to settle outstanding electricity bills. As an added incentive, branded souvenirs were presented to customers who successfully completed the app onboarding process.
The participation marked the first time ECG Central Region had taken part in the Central EXPO, giving the Region an opportunity to engage customers in a more informal and interactive setting.
The Ghana Tourism Authority commended the ECG Communication Team for its professional approach, as well as its efforts to educate and engage customers throughout the exhibition. The Authority encouraged the Region to continue participating in future editions of the EXPO.
The experience reinforced the value of meeting customers where they are, listening to their concerns and helping them find simple and convenient ways to access ECG’s services.
AI Music Generator
07/12/2025 at 12:57 am
It’s good to see ECG taking proactive steps to recover arrears, but I hope they also address service quality issues alongside this campaign. Balancing revenue collection with improved service could foster more cooperation from customers.