Glossary
Straight service
ECG draws a service line from the nearest ECG pole to the customer-end installation and terminates it in an energy meter which is normally enclosed in a meter box.
Separate Meter
ECG installs an additional meter to customer premises that already has an existing ECG service line and energy meter(s).
Additional Load
ECG draws two additional lines to the customer premises to upgrade an existing single phase service to a three phase service. The existing single phase meter is also replaced with a three phase meter.
1 or 2 Pole Extension
ECG extends the network with additional pole(s) and conductors and then draws a service line from the pole(s) to the customer premises. This service includes the installation of an energy meter.
SHEP (Self Help Electrification Project)/GOG Project
This is similar to a normal straight service connection. It is generally funded by the Government of Ghana and therefore concessionary rates (determined periodically by GOG) apply.
Self Help Electrification Project & Governement of Ghana Projects are all free
Straight Service
Single Phase No Pole Extension
Ghc1020
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Straight Service
Three Phase No Pole Extension
Ghc1920
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Additional Load
Upgrade to Three-Phase
Ghc1900
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Seperate Meter
Single Phase
Ghc700
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Seperate Meter
Three-Phase
Ghc1300
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Technical Information
Application for Supply of Service.
Application for a new service supply and additional connections should be made by completing an “Application for Supply of Electricity Form’, which is available at the ECG District Offices and Customer Services Centre in the applicant's area.
Application for a new service supply and additional connections should be made by completing an “Application for Supply of Electricity Form’, which is available at the ECG District Offices and Customer Services Centre in the applicant's area.
Electricity Installation
Customers’ electricity installation and maintenance should be carried out by licensed electrical contractors, per the company’s code of practice for electrical equipment in buildings. A list of such contractors is available for inspection at the local offices of the company.
Customers’ electricity installation and maintenance should be carried out by licensed electrical contractors, per the company’s code of practice for electrical equipment in buildings. A list of such contractors is available for inspection at the local offices of the company.
Voltage Supply
All Customers are supplied with Alternating Current (AC) at a frequency of 50hertz. The standard voltages are 230 volts ±10% single phase 2 wire, 400volts ±10% three phase 4 wire. Customers with demands above 800kW may be supplied at 11,000 or 33,000 volts.
All Customers are supplied with Alternating Current (AC) at a frequency of 50hertz. The standard voltages are 230 volts ±10% single phase 2 wire, 400volts ±10% three phase 4 wire. Customers with demands above 800kW may be supplied at 11,000 or 33,000 volts.
Tariff
With the establishment of the Public Utilities Regulatory Commission (PURC) under Act 538 or 1997 to approve prices, among others on the regulated market in the country, charges for electricity are in accordance with PURC’s approved tariff in force at the time and are obtainable at ECG’s local offices throughout the country.
With the establishment of the Public Utilities Regulatory Commission (PURC) under Act 538 or 1997 to approve prices, among others on the regulated market in the country, charges for electricity are in accordance with PURC’s approved tariff in force at the time and are obtainable at ECG’s local offices throughout the country.
Network Maintenance
Without prejudice to their statutory rights and powers to interrupt supply, the company has the right to interrupt supply temporarily when necessary, to enable it to carry out repairs, maintenance and other essential work on distribution mains, service cables or equipment.
Without prejudice to their statutory rights and powers to interrupt supply, the company has the right to interrupt supply temporarily when necessary, to enable it to carry out repairs, maintenance and other essential work on distribution mains, service cables or equipment.
Notice of such temporary interruptions shall normally be given by the company before the exercise. In other cases where the supply is disconnected because of non-payment of charges, supply will be reconnected after all outstanding charges and reconnection fees are paid by the customer.
Responsibility for Damage
The Electricity Distribution Network provided by the company for supply to customers remains the property of the company, which is responsible for their maintenance and replacement. However, the customer has the responsibility of paying the company the cost of making good, repairing or replacing all loss of damage to the distribution network through the fault or negligence of the customer.
The Electricity Distribution Network provided by the company for supply to customers remains the property of the company, which is responsible for their maintenance and replacement. However, the customer has the responsibility of paying the company the cost of making good, repairing or replacing all loss of damage to the distribution network through the fault or negligence of the customer.
