Glossary
Straight Service
ECG draws a service line from the nearest ECG pole to the customer-end installation and terminates it in an energy meter which is normally enclosed in a meter box.
1 or 2 Pole Extension
ECG extends the network with additional pole(s) and conductors and then draws a service line from the pole(s) to the customer premises. This service includes the installation of an energy meter.
Straight Service with Pole
This is where the distance between the nearest pole and the customer’s premises for a straight service connection, is more than the standard distance of 50 meters. A pole may be provided close to the customer’s premises to prevent the service line from sagging unduly. ECG will provide the pole in the circumstance to prevent the use of substandard poles or connecting directly to the fascia board.
Separate Meter
ECG installs an additional meter to customer premises that already have an existing ECG service line and energy meter(s).
Additional Load
ECG draws two additional lines to the customer premises to upgrade an existing single-phase service to a three-phase service. The existing single-phase meter is also replaced with a three-phase meter.
Meter Replacement
Meters that become faulty or are malfunctioning will be replaced at no cost to the customer. However, if the damage to the meter is ascertained to have been willfully caused by the customer or was a result of an illegality, the replacement will be done at the cost to the customer.
Internal Monitoring
These are meters that are requested by customers to monitor their internal power consumption. For example, a company that has a bulk meter may request monitoring meters for the Laboratory, Administrative block and the main Factory. This will enable the company to gauge how much each of the units is contributing to the bulk electricity bill. The monitoring meters do not receive monthly bills from ECG.
Temporary Supply
This charge is made up of material, labour and all associated costs that are required to get the temporary supply to the customer’s place. It does not include the consumption. Power consumed for the period will have to be paid in addition to this charge.
SHEP (Self Help Electrification Project)/GOG Project
This is similar to a normal straight service connection. It is generally funded by the Government of Ghana and therefore concessionary rates (determined periodically by GOG) apply.
Self Help Electrification Project & Government of Ghana Projects are all free
Post SHEP Straight Service
These are areas where Self Help Electrification Projects (SHEP) have been completed but some inhabitants of the community still require service connection after the project completion period. This charge is to enable other members of the community to also benefit from such electrification projects mainly for rural communities.
Straight Service
Single Phase No Pole Extension
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Straight Service
Three Phase No Pole Extension
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Additional Load
Upgrade to Three - Phase
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Seperate Meter
Single Phase
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Seperate Meter
Three-Phase
- Total Setup Costs may vary after inspection of premises
- Estimates can be generated upon request for Pole Extension
- An Installation Completion Certificate duly completed and signed by the licensed electrician who undertook the wiring of the customer’s house or premises as required by Law (LI 2008).
- The original and photocopy of applicants identification
- The original and photocopy of applicant’s site plan.
- For non-residential customers: a proof of business is required.
Technical Information
Application for a new service supply and additional connections should be made by completing an “Application for Supply of Electricity Form’, which is available at the ECG District Offices, Customer Services Centre in the applicant's area or using the ECG PowerApp.
Customers’ electricity installation and maintenance should be carried out by licensed electrical contractors, per the company’s code of practice for electrical equipment in buildings. A list of such contractors is available for inspection at the local offices of the company.
All Customers are supplied with Alternating Current (AC) at a frequency of 50hertz. The standard voltages are 230 volts ±10% single phase 2 wire, 400volts ±10% three phase 4 wire. Customers with demands above 800kW may be supplied at 11,000 or 33,000 volts.
With the establishment of the Public Utilities Regulatory Commission (PURC) under Act 538 or 1997 to approve prices, among others on the regulated market in the country, charges for electricity are in accordance with PURC’s approved tariff in force at the time and are obtainable at ECG’s local offices throughout the country.
Without prejudice to their statutory rights and powers to interrupt supply, the company has the right to interrupt supply temporarily when necessary, to enable it to carry out repairs, maintenance and other essential work on distribution mains, service cables or equipment.
The Electricity Distribution Network provided by the company for supply to customers remains the property of the company, which is responsible for their maintenance and replacement. However, the customer has the responsibility of paying the company the cost of making good, repairing or replacing all loss of damage to the distribution network through the fault or negligence of the customer.
