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ECG Goes Cashless: Empowering Customers with Convenience

In an era of digitalization and convenience, the Electricity Company of Ghana (ECG) has taken a significant leap forward by introducing the all-new ECG PowerApp.

This innovative mobile application is revolutionizing the way Ghanaians manage their electricity accounts, enabling cashless transactions, and empowering customers to take control of their energy consumption.

With a host of features designed to enhance convenience and promote sustainable practices, the ECG PowerApp has become a must-have tool for all ECG customers and the general public.

Features of the ECG PowerApp 

The ECG PowerApp offers a range of user-friendly features that cater for the diverse needs of ECG customers. Among its notable features are:

  • Bill Payment: The app allows customers to conveniently add and view meters, transactions and pay their electricity bills at any time (prepaid and postpaid meters), eliminating the need to physically visit the ECG offices. With a few taps on their smartphones, customers can settle their bills securely and effortlessly. Payments can be made via mobile money, Visa, or MasterCard.
  • Shortcode *226#: Customers can use the ECG PowerApp shortcode and those with non-smart phones can equally use it to access ECG payment services.
  • Real-Time Energy Monitoring: The PowerApp provides customers with the ability to monitor their energy consumption estimate in real-time. By tracking usage patterns, customers gain valuable insights into their energy habits and can make informed decisions to reduce wastage and save money.
  • Report an Issue: Through the app, customers can easily report issues, eliminating the need for phone calls or physical visits. The app also provides real-time updates on power restoration progress, ensuring transparency and minimizing inconveniences.

Benefits of the ECG PowerApp

  • Convenience: The PowerApp eliminates the hassle of long queues and physical visits to ECG offices, enabling customers to manage their electricity accounts from the comfort of their homes. It offers a seamless and user-friendly interface, simplifying bill payments, generating bank payment slip, viewing transactions, and energy monitoring.
  • Real-Time Information: With the app’s real-time energy monitoring feature, customers can track their consumption instantly and receive personalized insights. This information empowers them to make conscious decisions about their energy usage, resulting in reduced bills and a greener environment.
  • Enhanced Efficiency: By digitizing processes such as bill payment and update on power supply situation, the PowerApp streamlines operations for both customers and ECG. It reduces paperwork, minimizes delays, and enables efficient customer service, ultimately improving overall satisfaction.
  • Sustainable Energy Practices: The PowerApp promotes sustainable energy practices by offering energy efficiency recommendations and insights. Customers can identify areas for improvement, adopt energy-saving measures, and contribute to a greener future for Ghana.
  • No E-Levy Charges: Payments made through the ECG PowerApp do not attract e-levy charges. Customers are not burdened by additional fees.

Where to Download the ECG PowerApp 

The ECG PowerApp is available for download on both Android and iOS platforms. It can be easily installed on smartphones and tablets, providing convenient access to ECG services anytime, anywhere.

The ECG PowerApp is a game-changer for ECG customers, offering unmatched convenience, real-time information, and the opportunity to actively participate in sustainable electricity management. By downloading the app, customers gain control over their energy consumption, save time and effort, and contribute to a more efficient and eco-friendlier Ghana.

As the Electricity Company of Ghana embraces digitalization, the ECG PowerApp stands out as a powerful tool for the company’s efficiency drive and also empowers customers to manage their electricity accounts with ease.

With its array of features and advantages, the app has become an indispensable companion for ECG customers and the company’s fortune in its revenue inflows and security assurance of our liquidity. This single platform of the PowerApp ensures that all payments from all channels on the ECG platform are monitored in realtime and secured in our vault. By going cashless and embracing the PowerApp, we can unlock a world of convenience, energy efficiency, and sustainable practices, ensuring a brighter future for themselves and the nation.

For further assistance, customers can visit the nearest ECG offices, access the ECG website, www.ecg.com.gh,  ECG social media platforms, or call the helpline at 0302 611611.

 

 The writer is the General Manager/External Communications of the Electricity Company of Ghana. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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ECG wins 3 Awards at 3rd Project Management Excellence Awards

The Electricity Company of Ghana (ECG) won three awards at the 3rd Project Management Excellence Awards at the Royal Senchi Hotel in Akosombo from the 20th to 21st July 2023.

The power distribution company won the ‘State Organisation Project of the Year’ with its novel ‘Power App Enhancement Project’ with Mr Ampem Asare as the Project Manager. Facing stiff competition from other state organisations, the award category sought to recognise and reward State Organizations for their efforts in optimising business operations by adopting digitalisation and innovation to deliver customer convenience.

Again, Ing. Patrice Afenyo, General Manager, Special Projects, won the ‘Project Manager of the Year’ Award. He was recognised for successfully leading the EFOT Project Management team in delivering key strategic projects, including the Pokusase and Kasoa BSPs & ICCs; the Metering Management System (MMS); Outage Management System (OMS) and the UGMC & Kanda Primary Substations and interconnecting circuits as the Programme Manager.

In addition, the ECG won the flagship award, ‘Project of the Year’ with the $50M Kasoa BSP/ICC Project, which was executed under the EFOT Programme with funding from the Millenium Challenge Compact (MCC) II and with Ing. Felix K. Akpagloh as the Project Manager.

Forty (40) Project Management Professionals (PMPs) from cross-functional directorates and regions, through the coordination of the corporate Project Management Office (PMO), represented the company at the awards. The Director of Engineering, Ing. Jacqueline Ofori-Atta, led the team at the ceremony.

The two-day conference under the theme ‘Driving Organizational Performance and Agility with Project Management’ attracted over 300 in-person delegates, with an additional 250 virtual delegates from Ghana and countries across Africa.

Key Speakers at the conference's plenary session included the Managing Director of ECG, Mr Samuel Dubik Mahama, who spoke on the topic, ‘Leveraging the Power of Leadership in Influencing Project Management to drive organisational performance.’

Other plenary speakers at the Conference included Hon. Francis Asenso-Boakye, Minister for Works and Housing; Mr Edwin Provencal, CEO of BOST; Mr. George Asamani, MD of PMI Sub-Sahara Africa; Dr. Lee R. Lambert, co-founder of the internationally acclaimed PMP certification; Mr. Ike Nwankwo, PMI Global Executive Council Member and Dr. Moses Adoko, the Chief Knowledge Officer of NASA, Goddard Space Flight Centre, USA.

 

 

Central Region ECG embarks on loss reduction programme - Allocates 140,000 meters to customers

The Central Regional office of the Electricity Company of Ghana (ECG) has made available more than 140,000 meters for customers under the company's Loss Reduction Programme (LRP).

Custom officials intercept over 700 fake meters at Dabala checkpoint

Ho, Sept 1, GNA - The Customs Division of the Ghana Revenue Authority (GRA) has intercepted over 700 consignments of fake electrical meters at the Dabala Junction checkpoint in the Volta Region.

Customs officers stationed at the checkpoint, during a thorough inspection of an Accra-bound Aflao bus on Sunday, uncovered the fake meters hidden in the luggage compartment and confiscated them.

No passenger on board the vehicle owned up to the fake meters, which compelled the Custom officials to seize the consignment.

Ms. Christina Jatoe-Kaleo, the Volta Regional Manager of the Electricity Company of Ghana (ECG, who confirmed the development to the Ghana News Agency, said only the ECG, NEDCO and the Ministry of Energy had been mandated to import meters, hence it was illegal for individuals to venture into such business.

The Company was clamping down on such fake meters since those substandard meters were installed on the blindside of the ECG, she said.

"This nation-wrecking activity is taking a negative toll on the commercial and technical operations of the Company" Ms.Jatoe-Kaleo said.

"It is illegal to import meters into the country and acquire meters from other sources apart from ECG. We will take all necessary legal actions against individuals who are trying to infiltrate our network with these fake meters, including those who aid them by selling or buying those meters

She revealed that those meters were substandard and could cause fire outbreaks, saying: "Our meters are tested and calibrated to meet the required standards of our country, but these foreign meters are not calibrated so customers using them are likely to incur higher electricity bills than our standard meters.

Using such unauthorized meters poses several dangers to the user, other ECG customers and the company.

Ms Jatoe-Kaleo explained that such dangers could be overloading and damaging transformers, leading to outages and technical losses.

She advised customers to avoid purchasing those meters and dealing with third parties but visit the ECG offices for any service required.

"With the introduction of the Loss Reduction Programme and Flat rate policy, we have many options to service our customers anytime they apply for meters, so kindly visit the nearest ECG office and apply to ensure you are served instead of engaging in the illegal act of purchasing from illegal sources," she said

Ms Jatoe-Kaleo called on the public to assist the Company win the war against dealers in fake meters by reporting any individual engaged in that to enable the ECG to generate enough revenue to sustain the electricity supply chain.

Users of these foreign meters consume electricity illegally without paying and this is not fair to customers who pay their bills. Such individuals usually complain they are not receiving bills, and this is because their meters were obtained and installed illegally.

"We would like to commend the GRA and Customs Division together with other security agencies like the military, national

security and Ghana Police Service for supporting the company in the fight against illegal meters," Ms Jatoe-Kaleo said,

She urged customers to download the ECG PowerApp or use the shortcode *226# to pay all their outstanding bills to enable the company to supply stable power.

 

Source: GNA

 

 

 

ECG to embark on quarterly integrity checks on post-paid, pre-paid meters

External Communications Manager of the Electricity Company of Ghana, Laila Abubakari has said it will soon embark on quarterly integrity checks on both the prepaid and post-paid meters across its distribution network.

ECG's cashless system ensures no MoMo or E-Levy charges for customers

 

The Electricity Company of Ghana (ECG) has confirmed that utilizing the ECG PowerApp for transactions will not result in any additional charges for customers.

ECG engages BOG, GCB Bank and others on cashless system in Volta Region

The Volta Region office of the Electricity Company of Ghana (ECG) has engaged some key stakeholders in the region on the enhanced ECG PowerApp and the ongoing national revenue mobilization exercise dubbed Operation Zero.

ECG intensifies customer education on how to pay bills using digital platform

The Electricity Company of Ghana (ECG) is embarking on an educational campaign on its digital platform, the PowerApp, which allows customers to pay bills and purchase prepaid credit electronically.

2 Arrested For Beating ECG Staff

Help achieve Ghana’s digitalisation agenda – ECG MD

Two arrested for selling fake ECG meters in Tarkwa

Two persons who posed as workers of the Electricity Company of Ghana (ECG) have been arrested by the Tarkwa Central Police and charged with false pretense, among other charges.

Volta Regional ECG recovers fake meters

 

The Volta Regional Directorate of Electricity Company of Ghana (ECG) has clamped down on users of fake and illegal electricity meters in some communities in the Denu District of the Company.

Eastern Region: ECG bemoans surge in transformer thefts

Management of the Electricity Company of Ghana in the Eastern Region has made a passionate appeal to residents in the region to set up watchdog committees in their neighborhoods to help protect transformers and other equipment of the company against thefts.

ECG, MTN, Ecobank, others win big at 2023 Project Management Excellence Awards

Electricity Company of Ghana, MTN Ghana, Ecobank Ghana, Absa, Asanko Gold and the Bulk Oil Storage and Transportation (BOST) won big at the 2023 Project Management Excellence Awards.

Volta MDCEs get training on ECG PowerApp

ECG

The Electricity Company of Ghana has organised a training program to sensitise all Municipal and District Chief Executives in the Volta Region on the ECG PowerApp and the ongoing nationwide revenue mobilisation exercise dubbed ‘Operation Zero’.

The training programme, which took place during the Volta Regional Coordinating Council’s first sessional meeting on Wednesday, May 19, 2023, at the residency conference room in Ho, was attended by the Volta Regional Minister, Regional Heads of Department, Representatives from the House of Chiefs, security agencies, and staff of the Volta Regional Coordinating Council.

Addressing the gathering, the General Manager of ECG in the Volta Region announced that the ECG PowerApp has been updated with features like customer statements, viewing bills, and payment history. All smart prepaid meters in the Volta Region can also view their consumption history.

According to the General Manager, using the ECG PowerApp or the shortcode *226# to transact business does not attract MoMo charges or E-levy so all customers should visit the Google Play Store or App Store and download or update the ECG PowerApp to pay their bills or purchase prepaid credit.

Ms. Jatoe-Kaleo explained that if you are using a postpaid meter, all you need is your account number, while smart prepaid customers need to add their meter numbers to enable them to use the app for payment.

“Once you key in your meter or account number, your details will pop up, and once you are certain those details are yours, click on this is correct button to save your meter and follow the prompts,” she said.

Ms Jatoe-Kaleo outlined some benefits of the ECG PowerApp, like allowing customers to transact business with ECG anywhere and anytime, providing real-time updates on their payments, enabling customers to report faults, and being safe, convenient, and secure for use 24/7.

Jatoe-Kaleo.

“If you make a transaction and your MoMo account is debited after the transaction fails, the system will automatically refund your money to your PowerApp wallet,” she added.

The ECG General Manager announced that on July 11, the company commenced a nationwide revenue mobilisation exercise dubbed Operation Zero, which is expected to last for two months to ensure anybody consuming electricity settles all arrears for the company to gather enough revenue to sustain the electricity supply chain.

She appealed to members present that there are some people in their respective municipal and district assemblies who are consuming power without paying, so the general public should assist the company to ensure such people pay for electricity consumed.

“Some people are in our respective municipal and district assemblies as well as communities who are using power but are not paying or not in the ECG system as a result of obtaining meters through illegal sources or faulty meters, so let’s try and report these people or else we will be paying for power consumed while they consume for free,” she said.

She added that this exercise also targets such customers, and the company has given a moratorium, so such customers should take advantage of this moratorium and visit the ECG Office for their electricity supply to be regularised in the system.

The Volta Regional Minister, Hon. Dr. Archibald Letsa, on his part, underscored the importance of electricity to the socio-economic growth of this country and called on the general public to support ECG by paying their bills promptly.

 

Source: www.gbcghanaonline.com

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