In an era of digitalization and convenience, the Electricity Company of Ghana (ECG) has taken a significant leap forward by introducing the all-new ECG PowerApp.

This innovative mobile application is revolutionizing the way Ghanaians manage their electricity accounts, enabling cashless transactions, and empowering customers to take control of their energy consumption.

With a host of features designed to enhance convenience and promote sustainable practices, the ECG PowerApp has become a must-have tool for all ECG customers and the general public.

Features of the ECG PowerApp 

The ECG PowerApp offers a range of user-friendly features that cater for the diverse needs of ECG customers. Among its notable features are:

• Bill Payment: The app allows customers to conveniently add and view meters, transactions and pay their electricity bills at any time (prepaid and postpaid meters), eliminating the need to physically visit the ECG offices. With a few taps on their smartphones, customers can settle their bills securely and effortlessly. Payments can be made via mobile money, Visa, or MasterCard.
• Shortcode *226#: Customers can use the ECG PowerApp shortcode and those with non-smart phones can equally use it to access ECG payment services.
• Real-Time Energy Monitoring: The PowerApp provides customers with the ability to monitor their energy consumption estimate in real-time. By tracking usage patterns, customers gain valuable insights into their energy habits and can make informed decisions to reduce wastage and save money.
• Report an Issue: Through the app, customers can easily report issues, eliminating the need for phone calls or physical visits. The app also provides real-time updates on power restoration progress, ensuring transparency and minimizing inconveniences.

Benefits of the ECG PowerApp

• Convenience: The PowerApp eliminates the hassle of long queues and physical visits to ECG offices, enabling customers to manage their electricity accounts from the comfort of their homes. It offers a seamless and user-friendly interface, simplifying bill payments, generating bank payment slip, viewing transactions, and energy monitoring.
• Real-Time Information: With the app’s real-time energy monitoring feature, customers can track their consumption instantly and receive personalized insights. This information empowers them to make conscious decisions about their energy usage, resulting in reduced bills and a greener environment.
• Enhanced Efficiency: By digitizing processes such as bill payment and update on power supply situation, the PowerApp streamlines operations for both customers and ECG. It reduces paperwork, minimizes delays, and enables efficient customer service, ultimately improving overall satisfaction.
• Sustainable Energy Practices: The PowerApp promotes sustainable energy practices by offering energy efficiency recommendations and insights. Customers can identify areas for improvement, adopt energy-saving measures, and contribute to a greener future for Ghana.
• No E-Levy Charges: Payments made through the ECG PowerApp do not attract e-levy charges. Customers are not burdened by additional fees.

Where to Download the ECG PowerApp 

The ECG PowerApp is available for download on both Android and iOS platforms. It can be easily installed on smartphones and tablets, providing convenient access to ECG services anytime, anywhere.

The ECG PowerApp is a game-changer for ECG customers, offering unmatched convenience, real-time information, and the opportunity to actively participate in sustainable electricity management. By downloading the app, customers gain control over their energy consumption, save time and effort, and contribute to a more efficient and eco-friendlier Ghana.

As the Electricity Company of Ghana embraces digitalization, the ECG PowerApp stands out as a powerful tool for the company’s efficiency drive and also empowers customers to manage their electricity accounts with ease.

With its array of features and advantages, the app has become an indispensable companion for ECG customers and the company’s fortune in its revenue inflows and security assurance of our liquidity. This single platform of the PowerApp ensures that all payments from all channels on the ECG platform are monitored in realtime and secured in our vault. By going cashless and embracing the PowerApp, we can unlock a world of convenience, energy efficiency, and sustainable practices, ensuring a brighter future for themselves and the nation.

For further assistance, customers can visit the nearest ECG offices, access the ECG website, www.ecg.com.gh,  ECG social media platforms, or call the helpline at 0302 611611.

 The writer is the General Manager/External Communications of the Electricity Company of Ghana. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

The Electricity Company of Ghana (ECG) won three awards at the 3^rd Project Management Excellence Awards at the Royal Senchi Hotel in Akosombo from the 20^th to 21^st July 2023.

The power distribution company won the ‘State Organisation Project of the Year’ with its novel ‘Power App Enhancement Project’ with Mr Ampem Asare as the Project Manager. Facing stiff competition from other state organisations, the award category sought to recognise and reward State Organizations for their efforts in optimising business operations by adopting digitalisation and innovation to deliver customer convenience.

Again, Ing. Patrice Afenyo, General Manager, Special Projects, won the ‘Project Manager of the Year’ Award. He was recognised for successfully leading the EFOT Project Management team in delivering key strategic projects, including the Pokusase and Kasoa BSPs & ICCs; the Metering Management System (MMS); Outage Management System (OMS) and the UGMC & Kanda Primary Substations and interconnecting circuits as the Programme Manager.

In addition, the ECG won the flagship award, ‘Project of the Year’ with the $50M Kasoa BSP/ICC Project, which was executed under the EFOT Programme with funding from the Millenium Challenge Compact (MCC) II and with Ing. Felix K. Akpagloh as the Project Manager.

Forty (40) Project Management Professionals (PMPs) from cross-functional directorates and regions, through the coordination of the corporate Project Management Office (PMO), represented the company at the awards. The Director of Engineering, Ing. Jacqueline Ofori-Atta, led the team at the ceremony.

The two-day conference under the theme ‘Driving Organizational Performance and Agility with Project Management’ attracted over 300 in-person delegates, with an additional 250 virtual delegates from Ghana and countries across Africa.

Key Speakers at the conference's plenary session included the Managing Director of ECG, Mr Samuel Dubik Mahama, who spoke on the topic, ‘Leveraging the Power of Leadership in Influencing Project Management to drive organisational performance.’

Other plenary speakers at the Conference included Hon. Francis Asenso-Boakye, Minister for Works and Housing; Mr Edwin Provencal, CEO of BOST; Mr. George Asamani, MD of PMI Sub-Sahara Africa; Dr. Lee R. Lambert, co-founder of the internationally acclaimed PMP certification; Mr. Ike Nwankwo, PMI Global Executive Council Member and Dr. Moses Adoko, the Chief Knowledge Officer of NASA, Goddard Space Flight Centre, USA.

The Central Regional office of the Electricity Company of Ghana (ECG) has made available more than 140,000 meters for customers under the company's Loss Reduction Programme (LRP).

Ho, Sept 1, GNA - The Customs Division of the Ghana Revenue Authority (GRA) has intercepted over 700 consignments of fake electrical meters at the Dabala Junction checkpoint in the Volta Region.

Customs officers stationed at the checkpoint, during a thorough inspection of an Accra-bound Aflao bus on Sunday, uncovered the fake meters hidden in the luggage compartment and confiscated them.

No passenger on board the vehicle owned up to the fake meters, which compelled the Custom officials to seize the consignment.

Ms. Christina Jatoe-Kaleo, the Volta Regional Manager of the Electricity Company of Ghana (ECG, who confirmed the development to the Ghana News Agency, said only the ECG, NEDCO and the Ministry of Energy had been mandated to import meters, hence it was illegal for individuals to venture into such business.

The Company was clamping down on such fake meters since those substandard meters were installed on the blindside of the ECG, she said.

"This nation-wrecking activity is taking a negative toll on the commercial and technical operations of the Company" Ms.Jatoe-Kaleo said.

"It is illegal to import meters into the country and acquire meters from other sources apart from ECG. We will take all necessary legal actions against individuals who are trying to infiltrate our network with these fake meters, including those who aid them by selling or buying those meters

She revealed that those meters were substandard and could cause fire outbreaks, saying: "Our meters are tested and calibrated to meet the required standards of our country, but these foreign meters are not calibrated so customers using them are likely to incur higher electricity bills than our standard meters.

Using such unauthorized meters poses several dangers to the user, other ECG customers and the company.

Ms Jatoe-Kaleo explained that such dangers could be overloading and damaging transformers, leading to outages and technical losses.

She advised customers to avoid purchasing those meters and dealing with third parties but visit the ECG offices for any service required.

"With the introduction of the Loss Reduction Programme and Flat rate policy, we have many options to service our customers anytime they apply for meters, so kindly visit the nearest ECG office and apply to ensure you are served instead of engaging in the illegal act of purchasing from illegal sources," she said

Ms Jatoe-Kaleo called on the public to assist the Company win the war against dealers in fake meters by reporting any individual engaged in that to enable the ECG to generate enough revenue to sustain the electricity supply chain.

Users of these foreign meters consume electricity illegally without paying and this is not fair to customers who pay their bills. Such individuals usually complain they are not receiving bills, and this is because their meters were obtained and installed illegally.

"We would like to commend the GRA and Customs Division together with other security agencies like the military, national

security and Ghana Police Service for supporting the company in the fight against illegal meters," Ms Jatoe-Kaleo said,

She urged customers to download the ECG PowerApp or use the shortcode *226# to pay all their outstanding bills to enable the company to supply stable power.

Source: GNA

External Communications Manager of the Electricity Company of Ghana, Laila Abubakari has said it will soon embark on quarterly integrity checks on both the prepaid and post-paid meters across its distribution network.