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ECG cautions public against fraudsters …operating fake MoMo accounts

The Electricity Company of Ghana (ECG) has cau­tioned the public against fraudsters, who request customers to pay money into purported money accounts of the company, to access services such as meter replacement, meter installation ­and debt cancellation.

ECG lost GH¢2.4 million during Volta floods

The Electricity Company of Ghana (ECG) lost GH¢2.4 million for unserved energy as a result of the disastrous floods which hit Tongu and other parts of the Volta Region last year.

Bush fires affecting stable power supply, desist from it – ECG appeals to public

The Electricity Company of Ghana (ECG) has advised Ghanaians, especially rural residents to desist from setting fire to bushes during the dry season.

ECG’s ‘operation fix the bill and pay the bill’ kicks off in Volta, Oti regions

The Electricity Company of Ghana’s nationwide exercise to capture the consumption of customers and ensure all customers pay their bills has commenced in the Volta and Oti Regions.

ECG shakes Volta Region with roadshow on cashless system

The Electricity Company of Ghana (ECG) has organized a roadshow to create awareness and educate customers on its new cashless system in the Volta Region.

Custom officials intercept over 700 fake meters at Dabala checkpoint

Ho, Sept 1, GNA - The Customs Division of the Ghana Revenue Authority (GRA) has intercepted over 700 consignments of fake electrical meters at the Dabala Junction checkpoint in the Volta Region.

Customs officers stationed at the checkpoint, during a thorough inspection of an Accra-bound Aflao bus on Sunday, uncovered the fake meters hidden in the luggage compartment and confiscated them.

No passenger on board the vehicle owned up to the fake meters, which compelled the Custom officials to seize the consignment.

Ms. Christina Jatoe-Kaleo, the Volta Regional Manager of the Electricity Company of Ghana (ECG, who confirmed the development to the Ghana News Agency, said only the ECG, NEDCO and the Ministry of Energy had been mandated to import meters, hence it was illegal for individuals to venture into such business.

The Company was clamping down on such fake meters since those substandard meters were installed on the blindside of the ECG, she said.

"This nation-wrecking activity is taking a negative toll on the commercial and technical operations of the Company" Ms.Jatoe-Kaleo said.

"It is illegal to import meters into the country and acquire meters from other sources apart from ECG. We will take all necessary legal actions against individuals who are trying to infiltrate our network with these fake meters, including those who aid them by selling or buying those meters

She revealed that those meters were substandard and could cause fire outbreaks, saying: "Our meters are tested and calibrated to meet the required standards of our country, but these foreign meters are not calibrated so customers using them are likely to incur higher electricity bills than our standard meters.

Using such unauthorized meters poses several dangers to the user, other ECG customers and the company.

Ms Jatoe-Kaleo explained that such dangers could be overloading and damaging transformers, leading to outages and technical losses.

She advised customers to avoid purchasing those meters and dealing with third parties but visit the ECG offices for any service required.

"With the introduction of the Loss Reduction Programme and Flat rate policy, we have many options to service our customers anytime they apply for meters, so kindly visit the nearest ECG office and apply to ensure you are served instead of engaging in the illegal act of purchasing from illegal sources," she said

Ms Jatoe-Kaleo called on the public to assist the Company win the war against dealers in fake meters by reporting any individual engaged in that to enable the ECG to generate enough revenue to sustain the electricity supply chain.

Users of these foreign meters consume electricity illegally without paying and this is not fair to customers who pay their bills. Such individuals usually complain they are not receiving bills, and this is because their meters were obtained and installed illegally.

"We would like to commend the GRA and Customs Division together with other security agencies like the military, national

security and Ghana Police Service for supporting the company in the fight against illegal meters," Ms Jatoe-Kaleo said,

She urged customers to download the ECG PowerApp or use the shortcode *226# to pay all their outstanding bills to enable the company to supply stable power.

 

Source: GNA

 

 

 

ECG's cashless system ensures no MoMo or E-Levy charges for customers

 

The Electricity Company of Ghana (ECG) has confirmed that utilizing the ECG PowerApp for transactions will not result in any additional charges for customers.

ECG engages BOG, GCB Bank and others on cashless system in Volta Region

The Volta Region office of the Electricity Company of Ghana (ECG) has engaged some key stakeholders in the region on the enhanced ECG PowerApp and the ongoing national revenue mobilization exercise dubbed Operation Zero.

Volta Regional ECG recovers fake meters

 

The Volta Regional Directorate of Electricity Company of Ghana (ECG) has clamped down on users of fake and illegal electricity meters in some communities in the Denu District of the Company.

Volta MDCEs get training on ECG PowerApp

ECG

The Electricity Company of Ghana has organised a training program to sensitise all Municipal and District Chief Executives in the Volta Region on the ECG PowerApp and the ongoing nationwide revenue mobilisation exercise dubbed ‘Operation Zero’.

The training programme, which took place during the Volta Regional Coordinating Council’s first sessional meeting on Wednesday, May 19, 2023, at the residency conference room in Ho, was attended by the Volta Regional Minister, Regional Heads of Department, Representatives from the House of Chiefs, security agencies, and staff of the Volta Regional Coordinating Council.

Addressing the gathering, the General Manager of ECG in the Volta Region announced that the ECG PowerApp has been updated with features like customer statements, viewing bills, and payment history. All smart prepaid meters in the Volta Region can also view their consumption history.

According to the General Manager, using the ECG PowerApp or the shortcode *226# to transact business does not attract MoMo charges or E-levy so all customers should visit the Google Play Store or App Store and download or update the ECG PowerApp to pay their bills or purchase prepaid credit.

Ms. Jatoe-Kaleo explained that if you are using a postpaid meter, all you need is your account number, while smart prepaid customers need to add their meter numbers to enable them to use the app for payment.

“Once you key in your meter or account number, your details will pop up, and once you are certain those details are yours, click on this is correct button to save your meter and follow the prompts,” she said.

Ms Jatoe-Kaleo outlined some benefits of the ECG PowerApp, like allowing customers to transact business with ECG anywhere and anytime, providing real-time updates on their payments, enabling customers to report faults, and being safe, convenient, and secure for use 24/7.

Jatoe-Kaleo.

“If you make a transaction and your MoMo account is debited after the transaction fails, the system will automatically refund your money to your PowerApp wallet,” she added.

The ECG General Manager announced that on July 11, the company commenced a nationwide revenue mobilisation exercise dubbed Operation Zero, which is expected to last for two months to ensure anybody consuming electricity settles all arrears for the company to gather enough revenue to sustain the electricity supply chain.

She appealed to members present that there are some people in their respective municipal and district assemblies who are consuming power without paying, so the general public should assist the company to ensure such people pay for electricity consumed.

“Some people are in our respective municipal and district assemblies as well as communities who are using power but are not paying or not in the ECG system as a result of obtaining meters through illegal sources or faulty meters, so let’s try and report these people or else we will be paying for power consumed while they consume for free,” she said.

She added that this exercise also targets such customers, and the company has given a moratorium, so such customers should take advantage of this moratorium and visit the ECG Office for their electricity supply to be regularised in the system.

The Volta Regional Minister, Hon. Dr. Archibald Letsa, on his part, underscored the importance of electricity to the socio-economic growth of this country and called on the general public to support ECG by paying their bills promptly.

 

Source: www.gbcghanaonline.com

ECG urges customers to download PowerApp to pay bills

The Electricity Company of Ghana, Volta Region, has urged customers to download the ECG PowerApp to pay all their outstanding bills to enable the company provide stable power supply and sustain the electricity supply chain.

ECG to begin another revenue mobilisation phase in Volta

The Electricity Company of Ghana (ECG) is to begin a new phase of revenue mobilisation across all operational areas in the Volta and Oti regions from July 11.

ECG constructs 33KV feeder to enhance power supply in southern Volta

The Electricity Company of Ghana (ECG), has completed the construction of a 33KV feeder from Aflao to Keta to enhance power supply in the southwest of the Volta Region.

ECG intensifies revenue mobilisation exercise in Volta and Oti Regions

The Electricity Company of Ghana (ECG) has began the second phase of its revenue mobilisation exercise in the Volta and Oti Regions.

ECG commences operation of cashless system in Volta and Oti Regions

The Electricity Company of Ghana (ECG), has announced that its cashless system has taken off in the 11 operational districts of the Volta and Oti Regions. 

Pay your bills in 14 days or – Volta ECG to customers

The Electricity Company of Ghana (ECG), Volta Region, has warned its customers that they have 14 days to pay their bills or face disconnection in their mass revenue mobilisation move.

ECG’s revenue mobilisation rakes in GH¢40m in Volta and Oti

The month-long aggressive revenue mobilisation exercise embarked upon by the Electricity Company of Ghana (ECG) has doubled collection to GH¢40 million in the Volta and Oti regions.

UHAS clears ECG debt

The University of Health and Allied Sciences (UHAS) in the Volta Region has paid all debt owed the Electricity Company of Ghana.

Dambai: Over GH¢700,000 retrieved from ECG disconnection exercise

The Electricity Company of Ghana (ECG) has intensified the disconnection exercise in the Dambai area of the Oti Region as part of efforts to retrieve debts owed the company.

V/R: ECG rescinds decision to disconnect GWCL over GH¢17m debt

Electricity Company of Ghana's (ECG) planned disconnection of the Ghana Water Company Limited (GWCL) from the national power grid in the Volta Region has been halted.

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