Policies

 

 

Profile of the Managing Director

Mr. Samuel Dubik Masubir Mahama is a product of Achimota School and Ghana’s premium university, the University of Ghana where he obtained a degree in Political Science and Sociology.

He pursued law at the same university and later at the Ghana School of Law for his Professional Law Course.

He is a partner at Dubik and Associates law firm and has over 12years of working experience serving in Executive roles. He has been in Ghana’s business industry for almost 2 (two) decades and has worked in both the private and public sectors. During his tenure in the public sector, he worked with the Ghana Investment Promotion Center (GIPC) whose sole aim is to promote foreign direct investment in Ghana. Mr Dubik served as the head of Monitoring and Evaluation at the GIPC.

In his business life, he has focused mainly on the energy sector where he has worked with American companies such as Bridgewell resources LLC based in Portland Oregon, Gulf South Forest products based in Fort Lauderdale, Florida and Elsewedy Electricals based in Cairo Egypt for a decade now.

Mr. Mahama has vast experience in consulting for local energy, mining, and engineering firms by assisting them to identify viable projects with necessary funding for turnkey projects. He also serves on the Board of a few companies including Wilkins Engineering Limited, De-Montag Company Limited and Ghana Industrial Holding Company (GIHOC). Prior to his appointment, he was a Board member of the ECG.

ECG Achievements

ECG Achievements

The Electricity Company of Ghana Ltd. started as the Electricity Corporation of Ghana in 1967 by Government Decree (NLCD 125) and was incorporated under the Companies Code, 1963 (Act 179) as the Electricity Company of Ghana Limited (ECG) in February 1997.

Electricity Company of Ghana (ECG), distributes electricity in the Southern part of Ghana across six administrative regions i.e. Greater Accra, Eastern, Volta, Ashanti, Western and Central Region with a customer population of about 4 Million.
ECG serves over 80% of Ghanaians and purchases over 90% of the power produced in Ghana. ECG has a direct staff population of 6,500 and over 100,000 indirect employees made up of third party Suppliers and Contractors.
The Company has a mission to supply safe quality and reliable power to support the economic development of Ghana.

MANAGEMENT STRUCTURE
ECG is a limited liability company with the Government of Ghana as its sole shareholder, at the apex of management is the Board of Directors, a Managing Director and two Deputy MDs. The management is subdivided into head office with 19 Directorates headed by Directors, 7 Operational Areas, and Ashanti Strategic Business Unit (SBU), a Sub Transmission Division and 81 Operational Districts.
ECG is guided by corporate core values of Professionalism, Openness, Well-being, Excellence and Reliability (POWER).

GROWTH
The Company has over the last three years has invested over 1 billion USD dollars in its network to improve reliability and quality of supply to provide safe, quality and reliable electricity services to support the economic growth and development of Ghana.
The growth has been steady and quite significant in all its operations. Talking about growth, it is worth noting that the Company began with;
• A staff population of 600, now 6,438 comprising of 4,826 males and 1,612 females, forming 75% and 25% respectively.
• The Company had 10 Bulk Supply Points and has expanded to 40 BSPs with an increase of its Primary Substations (33/11 Kv) from 24 to 121.
• Secondary Substations have also increased from 2,000 to 27,000.
• Purchases of 11, 529, 97 Gwh of Electrical Energy with a customer population of 4 million. Delivering a revenue to sales ratio of 94.5%.
• There has been a significant increase in the Asset value of the Company, now standing at over 17 Billion Ghana Cedis (US$3,822,458,500).
• The Company has as part of the growth, incorporated an automated Balance Score Card System in measuring staff performance.
• ECG in its bid to create diversity and social inclusion in its operations created the Gender and Social Inclusion Policy under the Corporate Service Directorate.

In Recently times, The Government of Ghana assisted the Company with over 100 Million US Dollars to improve our distribution system among other interventions. This support has assisted greatly as ECG has

  • Introduced VIT Feeder Automation scheme for self-correcting of the distribution network without relying on complicated human and communications systems.
  • SCADA system which enables remote monitoring and operating of our Bulk Supply Points (BSPs) and Primary Substations for automatic, prompt correction of anomalies.

These two projects in particular have increased reliability and lessen the outage duration as well as the outage frequency.

There is also the introduction of live-line maintenance system which allows customers to enjoy continuous power supply whiles faults are being mended.

Again, Drones have been introduced for effective monitoring of the company’s distribution network to identify vegetation interference and weak spots on the network, which otherwise could cause outages, for prompt rectification.

Android Mobile Point of Sales (POS) devices have been introduced for payment of bills in remote areas to improve customer convenience to achieve excellent customer service objectives.

We have incorporated Prepayment metering in many of our operational areas, with flexibility and functionality to offer friendly services to customers.

We have completed Nine hundred and five (905) network development projects in all operational areas for reinforcement of the primary distribution network, to accommodate the ever-increasing demand.

We also incorporated the Customer Management System (CMS) in our business operations to enhance the entire billing process.

There is also the Interconnection of fibre network to connect Accra and the Eastern Region to improve communication in customer service delivery.

 

ACCOMPLISHMENTS

Over the past few years, ECG has worked hard to make strides in all aspects of its operations.

A lot of smart and modern technology has been introduced in our business such as;

The ECG Power App (ECG POWER) – This is fully operational for online purchasing of electricity, payment of bills, etc. at the convenience of our customers. Here is where we have put convenience in the customer’s own hands.

Again, we have the ECG Web Portal which provides customers with the ease of managing their ECG accounts online in the comfort of their homes/offices.

USSD (Unstructured Supplementary Service Data code) is used to collect customer details for customized SMS text messages to customers living in a particular area.

ECG Call Centre – We have digitized and upgraded the ECG Call Centre into a Contact Centre, to bring a more personalized experience to our customers.

Bulk SMS-Broadcasts And a Whatsapp Business Contact - has also been Provided for quick two-way communication with customers on power situations in their areas.

Meter Management System and Meter Control Centres, are assisted MIDA projects which provide a network system that enables customers to purchase electricity or pay for their bills anywhere in the country.

The Procurement of Geographical Information system (GIS) Software

The acquisition of Enterprise Resources Planning (ERP) Software for better management of business information across the Directorates.

To move closer to the customer, the company has added over 43 office facilities which include: customer service centres, district offices, cash points, etc. to the existing ones within the last three years.

Because of all these interventions, our service connection periods have improved from 21 working days to 5 working days.

 

AWARDS
Due to the improvement in our service delivery over the years, ability to manage and reduce outage periods, our vibrant interactions with customers and on social media, the Company has received various Business Excellence Awards:

2020

 

 

Award/Recognition

Description

Implications

 

 

Best CEO (Power Supply) of the Year

 

Ghana Industry CEO Awards 2020

 

 

In recognition of ECG’s contribution to the socio-economic development of Ghana

 

 



Exceptional Leadership Contribution
to Energy Distribution in Ghana

 

Ghana Development Awards 2020


In recognition of ECG’s contribution to the socio-economic development of Ghana

 

 

 

 

Contribution to the Growth and Development for ensuring the
Delivery of Electrical Power
Nationwide

 

Ghana Development Awards 2020

 

In recognition of ECG’s contribution to the socio-economic development of Ghana

 

 

 

 

Outstanding Project for Fighting
COVID 19

 

 

Ghana Energy Awards 2020

 

 

In recognition of ECG’s contribution to the socio-economic development of Ghana

 

 

 

 

Digital Company of the Year

 

 

Ghana Social Media, Business and
Creative Awards 2020

 

 

In recognition of ECG’s contribution to the socio-economic development of Ghana

 

 

 

Social Media Community Manager of the Year

 

Ghana Social Media, Business and
Creative Awards 2020

 

 

In recognition of ECG’s contribution to the socio-economic development of Ghana

 

 

CORPORATE SOCIAL RESPONSIBILITY (CSR)

Electricity Company of Ghana has an established Corporate Social Responsibility Policy which it implements in support of society. I wish to mention a few of the many CSR activities we have embarked on;

The Board and management with the support of our suppliers and Contractors put up the ECG ultra-modern Covid-19 Treatment and Isolation Centre at Pantang in Accra the facility has 65 modern hospital beds, fully air-conditioned and well-furnished with State-of-the-art biomedical equipment, 2 dedicated distribution transformers for un-interrupted power supply and Fibre-optic connectivity for high internet speed.

Free Wi-Fi for all schools (CSR): ECG, in partnership with the government of Ghana has introduced the provision of Free Wi-Fi for all Secondary Schools and tertiary institutions, leveraging ECG’s fibre-optic network.

This is one project which is benefiting students and Lecturers greatly as we move towards E-Education

ECG has fully funded an Engineering Laboratory at KNUST, Kumasi to enhance the study of Engineering.

 

Profile of the Board Chairman

 

Mr Keli Gadzekpo, the Board Chairman of the Electricity Company of Ghana Limited is an entrepreneur who has helped build several companies, notable among them, the Databank Group of Companies which includes Databank Asset Management Services and Databank Epack Investment Fund Ltd with over two decades of experiences in investment banking. He is also the Chairman of the Databank Foundation, which is the corporate social responsibility arm of the Databank Group. Mr Gadzekpo is currently the Chief Executive Officer of the Enterprise Group Limited which has many subsidiaries, including Enterprise Life, Enterprise Trustees and Enterprise Properties.


With a BSc in Accounting from the Brigham University in the Us, he is also a qualified Certified Public Accountant(CPA) from the USA where he worked with KPMG Peat Marwick in the Washington DC office and with Stuart Petroleum in different capacities. He is a Mason Fellow from the Harvard Kennedy School of Government where he obtained a Master’s in Public Administration. Aside from ECG, Mr Gadzekpo also serves on the Boards of Bank of Ghana, Institute of African Studies of the University of Ghana, Nature Conservation Research Centre (NCRC), an NGO involved in the development of rural ecotourism and community protected areas as a means of aiding economic development and resource conservation.

Message from the Managing Director

Message from the Managing Director

All over the globe, there seems to be a shift in the way utilities are operating. The key global trends include renewable energy, smart metering, the internet of things, digital revolution amongst others. This is impacting utility business models and utilities have had to innovate to stay in business.

Additionally, there is a growing change in consumer preferences and a high demand for reliability from utilities. Furthermore, customers in the digital age require utilities to provide convenience and ease in doing business with them as well value-added services like timely provision of outage information and more details on their consumption.

ECG in this regard begun its strategy development for 2021-2024 to drive the company through the changing global trends and consumer needs. ECG, over the years, has been committed to carrying out its mission of delivering reliable, quality and safe electricity to support the economic development of Ghana. The past four years have seen phenomenal improvement in power delivery to our customers after the country was plunged into a power crisis from 2012 through to 2015. The company has invested over 1 billion USD dollars in its network since 2016 in improving reliability and quality of supply.

Customer satisfaction has risen from 53% in 2014 to 61% in 2018 and recorded 63% in the recent survey in 2019. Reliability indices have improved significantly since 2013. System loss, however, has seen some decline in its performance as a result of energy accounting challenges.

The company has also invested heavily in the area of technology in improving business processes by

upgrading its Supervisory Control and Data Acquisition (SCADA) Systems, procurement of Geographical Information System (GIS) software, Meter Management System(MMS), and is in the process of finalising the acquisition of an Enterprise Resource Planning (ERP) software.

ECG has a great and well-trained workforce who are highly exposed to technological trends in the

industry. Additionally, ECG has the advantage of being the market leader and has extensive coverage for its distribution network in Ghana. Several opportunities also exist in the market that ECG could take advantage of including the technologies to digitise and operate efficiently, new streams of businesses including renewable energy, fibre services, electric vehicles and value-added electricity

services.

Despite all these strengths and opportunities, ECG is faced with several challenges that inhibit its

use of the opportunities available and its strengths. Key challenges the company faces include, decrease in sales revenue growth due to competition from cheaper alternative sources, high cost of power purchases, non-cost reflective tariff, inadequate revenue collection, high system & financial losses, inadequate engagements among directorates and poor customer culture.

ECG has therefore identified a new vision of becoming a financially sustainable and customer-focused energy service provider by 2024. A turnaround strategy has also been developed to help ECG achieve its vision.

The turnaround strategy is underpinned by the following objectives.

  • Mobilise change through effective leadership
  • Create synergy by breaking silo working to optimise the use of technology to deliver more value to the customer.
  • Leverage technology to enhance business processes to create an enabling environment and improve customer experience.
  • Look for new revenue streams and improve revenue collection through the use of a skilled workforce and technology to keep the company financially sustainable.
  • Improve decision making with the use of data and analytics.
  • Build partnership with stakeholders through effective engagement.

 

Consequently, the turnaround strategy is to be achieved in three focus areas.

The three focus areas with their strategic results are:

REVENUE GROWTH:

  • Debt to sales ratio is 20%.
  • Other revenue has increased by 10% of total revenue.

OPERATIONAL EXCELLENCE:

  • 95% of projects delivered on time.
  • System loss of 20%.
  • Achieve the Public Utilities Regulatory Commission’s (PURC) reliability indices – System Average Interruption Duration Index (SAIDI) and System Average Interruption Frequency Index (SAIFI) for all categories of customers.
  • Operating margin of 10% excluding capacity charges.

CUSTOMER VALUE:

  • All customers are connected within 5 days after payment.
  • All customers are at least 70% satisfied with our service.
  • Value-added services are given to our customers (consultancy, fibre networking, EV charging, solar PV etc). In addition to the business strategy, four additional strategies that will enable/support its implementation have also been developed. These are:

People Strategy – to align skills and training to organisational objectives.

Digital Transformation Strategy – to align digital initiatives to business objectives and define the road to build a digital utility.

Change Management Strategy – to spell out how the change would be managed throughout the organisation as a result of the digital transformation as well as the kind of leadership to be provided.

Partnership Strategy –spell out partnerships required to achieve business objectives.

Address

Electro-Volta House
P. O. Box 521 
Accra, Ghana

GA-145-7445
Ministries, Accra

Talk to us

+233-302-611-611
+233-302-676-727/47

ecgho@ecggh.com
help@ecggh.com
p
ublicrelations@ecggh.com
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