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Ashanti West Region Puts Customers First in 2026

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Ashanti West – 21 January 2026

The Ashanti West Region of the Electricity Company of Ghana (ECG) is entering 2026 with a clear focus: delivering excellent customer service at every touchpoint.

This commitment was reaffirmed by the General Manager for the Region, Ing. George Amoah, during his New Year message to staff, where he called on all employees to play an active role in improving how ECG serves its customers.

“Excellent customer service remains our topmost priority. In 2026, our focus will be on improving service delivery to our cherished customers,” Ing. Amoah said.

He emphasized that customer service is not the responsibility of one department alone, but a shared duty that cuts across the entire organization. Whether in Human Resource, Finance, Materials and Transport, Revenue Protection, Communications, Operations, or Customer Service Delivery, every staff member contributes to the experience customers have with ECG.

According to him, excellent service is reflected in the little things that matter most to customers – accurate and timely bills, prompt meter installations, quick response to faults and complaints, timely payment of claims, clear customer education, and above all, empathy in every interaction.

Ing. Amoah noted that the Region’s customer-first approach aligns with ECG’s corporate vision “to be a competitive, sustainable, innovative, and customer-centric energy service provider.” He encouraged staff to work together to translate this vision into practical actions that customers can feel and appreciate.

He further revealed that the Acting Managing Director’s 2026 Planning Letter places strong emphasis on strengthening customer engagement through responsiveness, transparency, and consistent service delivery. As part of this drive, the Ashanti West Region will address gaps identified in the 2025 Deloitte Customer Service Survey to improve ECG’s corporate image and deliver greater value to customers.

While urging staff to delight customers, Ing. Amoah assured employees that their welfare remains a priority. He stressed that motivated and supported staff are essential to delivering excellent service and pledged management’s continued commitment to empowering staff to succeed.

With this renewed focus, the Ashanti West Region is positioning itself to build stronger relationships with customers and deliver service that truly reflects ECG’s values.

 

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ECG Managing Director Urges Newly Inducted Engineers to Embrace Ethics, Learning and Leadership

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Accra – 26th August 2026

Managing Director of the Electricity Company of Ghana (ECG), Ing Kwame Kpekpena, has urged newly inducted professional engineers to embrace continuous learning, ethical conduct and leadership as they advance their careers.

Addressing the 49th Induction Ceremony of the Ghana Institution of Engineering (GhIE) in Accra, Ing Kpekpena said professional success was built through discipline, commitment, continuous learning and a willingness to take on challenging assignments.

Drawing on more than 35 years of professional experience, he encouraged the engineers to be dependable, understand the principles behind their work and treat every assignment as an opportunity to acquire new knowledge.

“Do not simply perform tasks. Understand why they are performed,” he advised, urging them to study standards, procedures and the theories underpinning engineering practice.

Ing Kpekpena also encouraged the engineers to broaden their knowledge beyond technical expertise by developing skills in leadership, communication, finance, strategy, negotiation and emerging technologies such as artificial intelligence.

He urged them to actively participate in professional institutions, including the GhIE and the Engineering Council, saying such platforms offered opportunities for networking, learning and leadership development.

The ECG Managing Director further advised the engineers to develop both specialisation and versatility, while preparing themselves for leadership responsibilities from the early stages of their careers.

He said engineers must also make their contributions visible by documenting their work, sharing ideas and volunteering for challenging assignments, rather than waiting for their capabilities to be discovered.

On professional conduct, he urged them to pursue their ambitions without undermining others and to uphold integrity even when doing the right thing was difficult or costly.

“Integrity is one of the few assets whose value increases with age,” he said.

Ing Kpekpena said the country’s development depended significantly on engineers who could combine technical competence with sound judgement, ethical leadership and a strong commitment to public service.

He, therefore, encouraged the new professionals to use their knowledge and skills to contribute to solving Ghana’s infrastructure, energy, industrial and technological challenges.

Ing Kpekpena congratulated the newly inducted engineers and reminded them that their induction marked the beginning of a new phase of professional responsibility and service.

He said Ghana needed engineers who were technically competent, ethically grounded, courageous in leadership and committed to national development.

Source: ghie.org.gh

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